FAQ

Returns & Refunds

1. What if my product arrives damaged?
If your product arrives damaged, please email our customer support team with your order number, a clear photo of the damage, and a brief description of the issue. Once we review your request, we will arrange a replacement shipment at no additional cost.

2. What if I accidentally shipped my order to the wrong address?
If you sent your order to the wrong address, we can only reship the items if the package is returned to sender by the carrier. We recommend contacting your local post office or carrier to attempt a reroute or delivery forwarding. If the package returns to us, we’ll reship it to the correct address.

3. What if my package is missing items or contains incorrect products?
Contact our support team as soon as possible and provide your order number and details of the missing or incorrect items. We will promptly reship the correct products free of charge.

4. Do you accept returns?
Due to the nature of our products and for safety/regulatory reasons, Peptideum Labs cannot accept returns once an order has shipped. However, we are committed to resolving any issues related to damaged or incorrect orders.

5. Do you issue refunds?
Refunds are evaluated on a case-by-case basis. When you contact us about a refund request, please include:

• Your order number

• A clear description of the issue

• Supporting photos (if applicable)

Our customer support team will review your request and respond promptly.

Product Use & Safety

6. Why are Peptideum Labs products labeled “Not for Human Consumption”?
All products sold by Peptideum Labs are strictly intended for laboratory research purposes only. They are not approved by the U.S. Food and Drug Administration (FDA) for human or veterinary use, including clinical trials, therapeutic applications, or any form of ingestion or application. omegamino.net

7. Are your products safe to ingest?
No. Our products are not safe for ingestion or any form of human or animal use. They are sold exclusively for controlled in vitro research and laboratory testing. Any introduction into the body may pose serious health risks. omegamino.net

8. Do you provide guidance or instructions for how to use your products?
Peptideum Labs does not provide usage recommendations or protocols for products. Researchers are responsible for consulting qualified professionals and establishing proper laboratory procedures.

Shipping & Policies

9. Where do you ship?
We generally ship within the United States only. Please ensure that your shipping address is a valid U.S. address associated with a qualified research organization.

10. How soon will my order ship?
Once your payment is verified and approved, we work to process and ship orders as quickly as possible. You will receive tracking information once your package ships.

Regulatory & Compliance

11. Why are products restricted to research use?
Products from Peptideum Labs are regulated materials intended for controlled laboratory environments only. They are not intended for therapeutic use, human consumption, or veterinary application under any circumstances. This restriction aligns with industry and regulatory standards for research compounds. omegamino.net

12. What responsibilities do I have as a purchaser?
By purchasing from Peptideum Labs, you confirm that:

• You are a qualified researcher or professional.

• You will use the products only for lawful research purposes.

• You will handle, store, and dispose of all research materials responsibly.

Support & Contact

If your question isn’t covered above or you need further assistance, please reach out to our support team:

Sierra Office Systems And Products, Inc.

EIN (Taxpayer Id): 94-2767261 9950 Horn Rd Ste 5 Sacramento, CA, 95827 United States

Michael Kipp – CEO

2520 Stagecoach Rd, Placerville, CA 95667